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Shipping, Returns & Policies

Processing & Delivery
Shipping Information
Returns Policy
Our Copyright Policy
Privacy Policy
 


Processing & Delivery Time:

PROCESSING OF STOCK ITEM ORDERS: 

Orders placed for Rubber Art-Stamps & Supplies (with no custom stamps) please allow 1-3 business days for your order to be processed and completed. We do not backorder. Refunds will be issued for out of stock items. We process orders promptly: shipments of stock items are made within 1-3 business days - this time may vary due to seasonal business. Availability and prices are subject to change without notice.

PROCESSING OF CUSTOM STAMP or CUSTOM STYLE ORDERS: 

If ordering a custom stamp please allow 5-10 business days for your order to be manufactured and completed. We process orders as quickly as possible.

DELIVERY TIME: 

Usual delivery time is 5-10 business days after your order has been completed. After your stamp has been produced (allow 5-10 business days) it will ship by the method you select when checking out. NOTE: Choosing a faster shipping method, such as UPS Next Day Air does not imply that the order will ship in 1-2 days. There is still a processing time of 5-10 business days.
RUSH SERVICE is only available for PRE-INK Stamps.  


Shipping & Handling:

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. This date is for shipping time only, see above for processing time.


Returns Policy:

You may return most new, unopened, non-custom made items within 30 days of delivery for a full refund.
Please see description below for eligibility of return items.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

STOCK MERCHANDISE:

Rubber Art-Stamps • Stamp Pads • Inks

Return of unused stock merchandise (non-custom items) must be made within 30 days of receipt. All returned unused merchandise is subject to a 15% re-stocking fee. Shipping and Handling charges are not refundable.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

CUSTOM MADE ITEMS:

Custom Stamp Styles • Custom Made Stamps • Return Address • Special Items or Quantities

Orders for custom or special order items cannot be returned or cancelled. Shipping and handling charges are not refundable. If custom stamp is made as entered, then we are not responsible for any typographical errors. Errors must be reported to us within 30 days of purchase to be eligible for correction.


Our Copyright Policy:

We are a stamper friendly company. Yes! You can use our designs for hand-stamping items for resale. We only ask that you sign and return a permission form for our files. Download the permission form.

The entire contents of this website/online catalog are copyrighted by The Stamp Pad Co., Inc. Reproduction electronically or mechanically is strictly prohibited without written consent of The Stamp Pad Co., Inc. The use of all of our art-stamp designs is limited to hand stamping only. We also do not allow our images to be altered. No reproduction by electronic or mechanical means is allowed including, but not limited to, use on the Internet, scanning, video or digital reproduction, copy machines, printing, etc., without specific written permission from The Stamp Pad Co., Inc.


Privacy Policy & Security Statement:

The Stampin' Place
PO Box 43
19950 177th St NW, Suite C 
Big Lake, MN 55309

We can be reached via e-mail at info@stampin.com

You can reach us by telephone
Monday - Friday 10am - 5pm Central Time 
800-634-3717 • 763-263-6646.

Fax: 763-263-6463

We do not sell or make available your personal information to other companies or individuals. When we ask for your credit card information, you are in a secure (SSL) protected area of our website. This means that your information will be transmitted across the web to us with the highest degree of security. Protecting the privacy and confidentiality of our customer's personal information is of the highest importance to The Stampin' Place.

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line, or for requests for communication.

We may collect information that is non-personally identifiable (information that does not identify you personally) as a result of your visit to our site. This information includes your IP address, your Internet service provider and your browser.

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